Legal & Privacy Policy

01 Company Information

02 Information We Collect

Depending on the services you use, we may collect:

• Name and contact details
• Mobile number and email address
• Login ID, username and authentication information
• Business/company information
• Information submitted through forms
• Transaction or service-related information
• Documents or files uploaded by users
• Device, browser and operating-system information
• IP address and technical/log information
• Information required to provide, maintain and secure our services

We only request information that is reasonably necessary for the relevant service.

03 How We Use Information

We may use collected information to:

• Create and manage user accounts
• Provide and maintain our services
• Process user requests and transactions
• Provide customer support
• Verify users and prevent unauthorized access
• Improve software, website and services
• Detect and prevent fraud, abuse and security incidents
• Send important service-related communications
• Comply with applicable legal and regulatory requirements

We do not use personal information for purposes unrelated to the service without an appropriate legal basis or consent where required.

04 Financial and Banking Information

If our services involve banking, financial, KCC, loan, insurance or other regulated information, users may be required to provide information necessary for the relevant service.

AYAN TECHNEST will use such information only for authorized business purposes and applicable service requirements.

Users should not upload confidential financial information unless the relevant service specifically requires it.

05 Data Security

We take reasonable technical and organizational measures to protect information against:

• Unauthorized access
• Unauthorized disclosure
• Data loss
• Misuse
• Alteration
• Destruction

However, no internet-based system can be guaranteed to be completely secure.

Users are responsible for keeping their login credentials confidential and must immediately notify us if they suspect unauthorized access.

06 Data Sharing and Disclosure

We do not sell personal information to third parties.

Information may be shared where reasonably necessary with:

• Authorized employees or administrators
• Service providers working on our behalf
• Technology, hosting or infrastructure providers
• Relevant business partners where authorized
• Government, regulatory or law-enforcement authorities where legally required

We aim to ensure that third parties receiving information handle it only for authorized purposes.

07 Cookies and Similar Technologies

Our website or applications may use cookies or similar technologies to:

• Maintain sessions
• Remember preferences
• Improve website functionality
• Understand usage and performance
• Improve security

Users may be able to control cookies through their browser settings. Disabling certain cookies may affect some functionality.

08 Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal requirements.

When information is no longer required, we may securely delete or anonymize it, subject to applicable retention obligations.

09 User Rights

Subject to applicable law, users may have rights regarding their personal information, including the ability to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion where legally permitted
• Withdraw consent where applicable
• Raise concerns regarding the processing of personal information

Requests can be submitted using our contact details below.

10 Children's Privacy

Our services are not intentionally directed toward children where applicable law requires parental consent.

We do not knowingly collect personal information from children in violation of applicable law.

11 Third-Party Links and Services

Our website or applications may contain links to third-party websites, applications, APIs or services.

AYAN TECHNEST is not responsible for the privacy practices, security or content of third-party services. Users should review the privacy policies of those services before providing information.

12 Intellectual Property

Unless otherwise stated, the software, website design, branding, logos, text, graphics, source code, databases and other content provided by AYAN TECHNEST are protected by applicable intellectual-property laws.

Unauthorized copying, modification, distribution, resale or reproduction may be prohibited.

13 Acceptable Use

Users must not:

• Attempt unauthorized access to our systems
• Circumvent security controls
• Introduce malware or harmful code
• Misuse the services
• Use the services for unlawful activities
• Access another user's account without authorization
• Upload information that they do not have the right to use

We may restrict or suspend access where we reasonably believe that the service is being misused or security is being compromised.

14 Disclaimer

Our services are provided subject to the applicable service agreement and legal requirements.

While we make reasonable efforts to maintain accurate, secure and reliable services, we do not guarantee that services will always be uninterrupted, error-free or completely secure.

Where our software is used by a customer for banking, financial, insurance, government or other regulated activities, the customer remains responsible for complying with the laws, regulations and requirements applicable to its own operations.

15 Limitation of Liability

To the extent permitted by applicable law, AYAN TECHNEST shall not be responsible for indirect, incidental, consequential or special losses arising from the use or inability to use our services.

Nothing in this policy is intended to exclude liability that cannot legally be excluded or limited.

16 Changes to This Policy

We may update this Legal & Privacy Policy from time to time.

The updated version will be published on our website or application with a revised “Last Updated” date.

Users are encouraged to review this policy periodically.

17 Governing Law

This policy shall be governed by the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction, unless otherwise agreed in a written agreement with the customer.

18 Contact Us