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Last Updated: September 24, 2026
This policy explains how refunds and cancellations are handled for services purchased from Ayan techNest. Because we deliver custom product engineering services, refunds are considered on a case-by-case basis and depend on the stage of work completed.
This policy applies to payments made online (NEFT, RTGS) and to engagements governed by a Statement of Work (SOW).
If you cancel an engagement in writing before we allocate resources or begin work, you are eligible for a full refund, minus payment gateway charges (typically 2–3%).
You may cancel at any time by giving 7 days' written notice. Fees for work already completed, plus any non-recoverable third-party costs (licences, infrastructure, domain, subscriptions, APIs, etc.), are non-refundable.
Payments for milestones already delivered and accepted are non-refundable. Payments for future, undelivered milestones are refundable.
In the rare event we are unable to deliver the agreed services, we will notify you and refund any amounts paid for work not yet delivered.
Email your refund request to info@ayantechnest.com with your invoice or proposal number and reason. We will acknowledge the request within 2 business days.
Email your refund request with your invoice or proposal number and reason.
We will acknowledge the request within 2 business days.
Approved refunds are processed within 7–10 business days to the original payment method.
Depending on your bank or card issuer, the credit may take an additional 5–7 business days to reflect.
The following items are non-refundable:
If you have concerns about a charge, please contact us first. Initiating a chargeback without contacting us may result in suspension of services until the dispute is resolved.
For refund or cancellation queries, contact: