LEGAL INFORMATION

Refund & Cancellation Policy

Last Updated: September 24, 2026

This policy explains how refunds and cancellations are handled for services purchased from Ayan techNest. Because we deliver custom product engineering services, refunds are considered on a case-by-case basis and depend on the stage of work completed.

01 Scope

This policy applies to payments made online (NEFT, RTGS) and to engagements governed by a Statement of Work (SOW).

02 Cancellation by Client

Before Work Begins

If you cancel an engagement in writing before we allocate resources or begin work, you are eligible for a full refund, minus payment gateway charges (typically 2–3%).

After Work Begins

You may cancel at any time by giving 7 days' written notice. Fees for work already completed, plus any non-recoverable third-party costs (licences, infrastructure, domain, subscriptions, APIs, etc.), are non-refundable.

Milestone-Based Engagements

Payments for milestones already delivered and accepted are non-refundable. Payments for future, undelivered milestones are refundable.

03 Cancellation by Ayan TechNest

In the rare event we are unable to deliver the agreed services, we will notify you and refund any amounts paid for work not yet delivered.

04 Refund Request Process

Email your refund request to info@ayantechnest.com with your invoice or proposal number and reason. We will acknowledge the request within 2 business days.

01

Submit Your Request

Email your refund request with your invoice or proposal number and reason.

02

Acknowledgement

We will acknowledge the request within 2 business days.

03

Refund Processing

Approved refunds are processed within 7–10 business days to the original payment method.

04

Bank Processing Time

Depending on your bank or card issuer, the credit may take an additional 5–7 business days to reflect.

05 Non-Refundable Items

The following items are non-refundable:

  • Discovery workshops, audits, and consulting sessions that have been delivered.
  • Third-party costs paid on your behalf (domains, cloud infrastructure, SaaS subscriptions, plugin licences).
  • Custom design or engineering deliverables that have been accepted.
  • Payment gateway fees on refunded transactions (if applicable).

06 Chargebacks

If you have concerns about a charge, please contact us first. Initiating a chargeback without contacting us may result in suspension of services until the dispute is resolved.

07 Contact

For refund or cancellation queries, contact: